Covid-19 A difficult year for every pet owner

We would like to thank each and every pet owner who has supported our business over this incredibly difficult period.

We have been overwhelmed with the kindness and comments from pet owners following the provision of the flower bridge, allowing us to bring the inside outside to continue allowing owners to say goodbye to their beloved pets.

The covid restrictions we have been forced to work under are not ideal. But we have tried our best to provide the best solution possible.

The flower bridge at Nottingham pet crematorium used by pet owner during the covid 19 pandemic

We do not want to force bereaved pet owner to move away from their beloved pets when they arrive at the crematorium. We have to request this in order to comply with the regulations. If we do not do this, we cannot open.

Unfortunately we also need to book appointments and stick to strict timings. We cannot have two sets of pet owners on site at the same time. Therefore we ask everyone to book a time and stick to this. We cannot expect people to cancel their appointment just because you would prefer their time slot. However, we do our best to keep everyone happy. Sometimes it is simply not possible to offer the exact time appointment you request. Unfortunately we are limited to one group per time slot.

Delivering you beloved pet to the crematorium is difficult. We understand this and we are not operating in this way by choice. The flower bridge was created to comply with covid regulations and offer some kind of dignified service. It is not our wish to operate in this way and we hope you can all understand the difficult situation we find ourselves in.

When you bring you pet in by car we are simply not allowed to be in close contact with you. Therefore we ask you to step outside of the vehicle. Please do not be offended by this request, we must apply social distancing. Removing a pet from the seat of a car can be difficult and not as dignified as we would wish it to be. We assure every pet owner our aim is to provide a careful, respectful and dignified service.

Communication is also difficult due to face coverings. That was the reason we ask pet owners to make the majority of the arrangements by phone. We are not trying to avoid you or appear disrespectful, but we must follow the regulations. By doing this we can continue to offer our services.

Thanks to everyone for understanding the situation we all find ourselves in. Normal service will be resumed as soon as the regulations allow. The past year has been difficult and we appreciate everyone for working with us.

Love from
Rita, John & Simon