We would like to thank each and every pet owner who has supported our business over this incredibly difficult period.
We have been overwhelmed with the kindness and comments from pet owners following the provision of the flower bridge, allowing us to bring the inside outside to continue allowing owners to say goodbye to their beloved pets.
The covid restrictions we have been forced to work under are not ideal. But we have tried our best to provide the best solution possible.
We do not want to force bereaved pet owner to move away from their beloved pets when they arrive at the crematorium. We have to request this in order to comply with the regulations. If we do not do this, we cannot open.
Unfortunately we also need to book appointments and stick to strict timings. We cannot have two sets of pet owners on site at the same time. Therefore we ask everyone to book a time and stick to this. We cannot expect people to cancel their appointment just because you would prefer their time slot. However, we do our best to keep everyone happy. Sometimes it is simply not possible to offer the exact time appointment you request. Unfortunately we are limited to one group per time slot.
Delivering you beloved pet to the crematorium is difficult. We understand this and we are not operating in this way by choice. The flower bridge was created to comply with covid regulations and offer some kind of dignified service. It is not our wish to operate in this way and we hope you can all understand the difficult situation we find ourselves in.
When you bring you pet in by car we are simply not allowed to be in close contact with you. Therefore we ask you to step outside of the vehicle. Please do not be offended by this request, we must apply social distancing. Removing a pet from the seat of a car can be difficult and not as dignified as we would wish it to be. We assure every pet owner our aim is to provide a careful, respectful and dignified service.
Communication is also difficult due to face coverings. That was the reason we ask pet owners to make the majority of the arrangements by phone. We are not trying to avoid you or appear disrespectful, but we must follow the regulations. By doing this we can continue to offer our services.
Thanks to everyone for understanding the situation we all find ourselves in. Normal service will be resumed as soon as the regulations allow. The past year has been difficult and we appreciate everyone for working with us.
Rita, John & Simon
As lockdown starts to ease we will be maintaining our flower bridge marquee service.
Over the Easter weekend we will be open as usual on Good Friday (9am-5pm) and Easter Saturday morning (9am-12pm). But we will be closed on Easter Sunday and Easter Monday.
If you phone and the call diverts to our answering machine, please leave a message and we will return your call as soon as possible.
We hope you all enjoy a relaxing break.
Everyone develops a special bond with their pets and this week a lovely lady brought in this fabulous 7kg Koi Carp.
We do look after all kinds of pets and we have received fish before, but this was our first Koi Carp.
The Koi belonged to her late husband who had spent many hours looking after this wonderful fish, which was thought to be at least 20 years old, at their home in Nottingham.
Owner Rita Harbury-Carlisle said: “We thought it was incredibly respectful for the lady to honour her late husband’s pet in this way, his pet obviously had great sentimental value”.
The Koi was laid to rest on our traditional funeral bier in the Rainbow Bridge Marquee.
Despite the current full lockdown restrictions, we wish to reassure our customers that we intend to remain open during these difficult times.
We have improved our flower bridge and we are now using a larger marquee to offer more space for social distancing.In order to continue providing you with the best service possible, we will make the majority of our contact by telephone and therefore reduce personal contact to an absolute minimum.
On arrival at Nottingham Pet Crematorium you will be asked to proceed to the car park outside main reception. A member of staff will meet you and collect your beloved pet from your vehicle.
Your pet will be transported to our mortuary on a traditional funeral bier and we ask you to please stay in your vehicle at this time.
To collect your ashes please return to the same area. The ashes will be available for you to collect from inside the flower bridge marquee. Before leaving your vehicle we ask you to please wear a face mask.
Our staff will be present but we will keep our distance so that there is minimal contact. We would like to assure you that we are still offering our full attention and we will be present, we are simply trying to maintain social distancing in everyone’s best interests.
We cannot allow any attended cremations under the new restrictions but we assure you the cremation will take place as you instructed.
We have a duty of care to both our staff and our wonderful customers and we unfortunately decided to close our chapels, courtyard areas and toilet facilities. We hope you can understand that we have taken this decision in your best interest.
If you prefer not to travel, we are still able to offer our collection service from your home or your veterinary practice.
We hope you can appreciate our plan. We aim to provide the best service possible under the current regulations.
Please stay safe and we hope to return to our usual service as soon as possible.